Small Business Advice July 28, 2011 By Deborah Shane Nearly two-thirds (64 percent) of consumers say they have “stomped out” of stores and 67 percent say they have hung up on hold because of poor customer service, according to a new Consumer Reports survey. I was astounded at the lack of priority and vision those statistics […]
Archive | Customer Service
15 Tips for Crazy Good Facebook Marketing
15 Tips for Crazy Good Facebook MarketingEveryone, absolutely everyone, seems to be using Facebook now. According to Facebook’s own statistics, people spend more than 700 billion minutes monthly on the platform. Wow! Therefore, it’s essential that your company explore ways that your audience segments are using the social networking platform and develop a corresponding plan. Too many companies merely configure a […]
Showing customers you appreciate their business
The company owner sets the rules, and employees need to live and know them. The old adage “the customer is always right” isn’t realistic, but empowering employees and rewarding employees for superb service helps each customer sense your appreciation. Perhaps sharing the following with the front line people can add to the desired goals of […]
The 10 Customer Service Trends for 2010
In 2010, customer service makes a big comeback. It becomes the new marketing. Forget about paying lip service to offering “great customer service”. Let go all of those “the customer is always right” myths. It’s time to offer outstanding customer service only because it makes economic sense for your small business. It is the only […]