You are one of our favorites and we would love your feedback! The last 3 years have been interesting to say the least, as you know and have experienced too. We have fought against hiking up prices but we all are finding higher employee costs, increased product costs and a continued increase in admin burden for stock issues, extended turnaround times are continuing to be real issues. Our turnaround time has also increased but are seeking ways to eliminate those longer turnarounds for our best clients.
We value you and want to provide a way that our best clients can continue to expect the same level of service that you’ve come to expect, while navigating this ever-changing world. We find that with the volatility of the market and the ups and downs of demands create a unique challenge for keeping good people and providing consistency in customer experience.
We are proposing a Concept+ membership for our most loyal, existing clients. Our goal is to reward those who are loyal to us and value our role in their organizations. Here are some of the benefits to joining our Concept+ membership.
Please provide your feedback so we can hear your thoughts about whether you would join.
Benefits:
- 3-week or less turnaround all year for apparel (no matter what season we’re in)
- No minimum order requirements (or associated fees)
- 1 free setup fee/digitizing fee per month
- 50% discount on all setup fees
- $25 vector fees
- 1-3 day turnaround for proofs
- 1-3 day turnaround for estimates
- If you are a premium webhosting client ($89/mo) you automatically join the Concept+ club
- Once you hit $20K per year, you get free membership.
Standard Clients:
- Turnaround is dependent on demand (up to 4-6 weeks during Christmas).
- During high-demand times, we may not accept new clients/projects.
- $150 – $300 minimum order requirements (or associated fees)
- $75 setup fee/digitizing fees
- $50 vector fees
- 1+ week turnaround for proofs
- 1+ week turnaround for estimates
NOTE: contact info is not required so you can fill it out anonymously.