Archive | Customer Service

15 Tips for Crazy Good Facebook Marketing

Everyone, absolutely everyone, seems to be using Facebook now. According to Facebook’s own statistics, people spend more than 700 billion minutes monthly on the platform. Wow! Therefore, it’s essential that your company explore ways that your audience segments are using the social networking platform and develop a corresponding plan. Too many companies merely configure a […]

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The 10 Customer Service Trends for 2010

In 2010, customer service makes a big comeback. It becomes the new marketing. Forget about paying lip service to offering “great customer service”. Let go all of those “the customer is always right” myths. It’s time to offer outstanding customer service only because it makes economic sense for your small business. It is the only […]

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